Shipping policy
At IBPL, we want your gadgets and electronics to reach you safely, securely, and on time. Here's everything you need to know about how we ship your orders.
Where We Deliver
We currently deliver across India.
If your location is outside our serviceable delivery network, you'll be notified during checkout.
Delivery Timelines
- Metro cities — 3–5 business days
- Other cities and towns — 5–7 business days
- Remote or rural areas — 7–10 business days
These are estimated delivery timelines and are not guaranteed. Weather conditions, courier delays, regional restrictions, public holidays, or other circumstances may occasionally affect delivery.
Shipping Charges
Free shipping on eligible orders.
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Order Processing
Orders are generally processed within 1–2 business days of being placed.
Once your order is dispatched, you'll receive a confirmation with your tracking details.
Order Tracking
Once your order has been dispatched, you'll receive a tracking link via email and/or SMS.
You may also track your order by logging into your IBPL account, where available.
Delays & Issues
If your order is taking longer than expected, please check your tracking information first.
If you still have concerns, contact us at abrolsvision@gmail.com with your order number and we'll look into it.
Incorrect Address
Please double-check your shipping address before placing your order.
IBPL is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.
If you need to correct your address after placing an order, contact us within 2 hours of placing the order. We will try to accommodate the request where the order has not yet been processed.
Damaged in Transit
We take care when packaging electronic products. If your package arrives visibly damaged, please:
- Take photographs of the outer packaging before opening it
- Record the condition of the package and product where possible
- Contact us within 48 hours of delivery
- Share photographs/videos and your order details with our support team
After reviewing the case, we'll guide you regarding replacement, refund, or service options as applicable.