We want you to feel confident when purchasing electronics and gadgets from IBPL. Here's how we handle returns, refunds, replacements, and exchanges.

Our Return Window

You may request a return within 7 days of delivery, subject to the product category and eligibility conditions mentioned below.

Certain products may have different return or replacement conditions based on their manufacturer warranty or product category.

Electronics Product Policy

Because electronic products can be damaged through misuse, improper installation, physical impact, liquid exposure, unauthorised repairs, or tampering, returned products must meet the applicable eligibility requirements.

Products should be returned with:

• Original product
• Original packaging
• Manuals and documentation
• Cables and chargers
• Accessories
• Warranty cards, where applicable
• Original invoice/order details
• Any other items supplied with the product

The product may be inspected before a return, refund, or replacement is approved.

Eligible Reasons for Return

A return/replacement request may be considered for:

• Product received damaged
• Incorrect product received
• Product received with a manufacturing defect
• Missing essential accessories or components
• Product not functioning as described, subject to verification
• Other eligible reasons specified on the product page

How to Initiate a Return

Write to us at abrolsvision@gmail.com with:

• Order number
• Product name
• Reason for return
• Photographs/videos showing the issue, where applicable

Our team will guide you through the next steps, including pickup or drop-off arrangements where available.

Product Inspection

For defective, damaged, or incorrect products, IBPL may inspect or arrange inspection of the product before approving a return, replacement, refund, or service request.

The final resolution may depend on the nature of the issue and applicable manufacturer/service policies.

Refund Process

Once the returned product is received and inspected, we'll notify you about the approval status.

Approved refunds will generally be processed within 7–10 business days to the original payment method, subject to payment gateway and banking timelines.

Replacements

Where a product is confirmed to be defective, damaged, or incorrectly supplied, IBPL may provide a replacement where stock is available.

If the same product is unavailable, an alternative resolution such as refund or service may be offered as applicable.

Exchanges

Currently, we do not offer direct exchanges simply because you changed your mind or selected the wrong model, colour, specification, or variant, unless specifically stated on the product page.

If an eligible return is approved, you may place a new order for the product you want.

Non-Returnable / Non-Eligible Conditions

A return or replacement may not be accepted where the product:

• Has been physically damaged after delivery
• Shows signs of misuse or improper handling
• Has been modified or tampered with
• Has been opened or repaired by an unauthorised person where this affects eligibility
• Has liquid or moisture damage
• Has scratches, dents, burns, or other customer-caused damage
• Is missing essential accessories or original packaging, where required
• Has been damaged due to incorrect installation or usage
• Is purchased under a clearly marked non-returnable/final-sale category
• Falls outside the applicable return/warranty period

Warranty

Some IBPL products may include a manufacturer or seller warranty. Warranty coverage, duration, exclusions, and service procedures vary by product.

Please check the product listing, warranty documentation, or invoice for applicable warranty details.

Warranty does not normally cover damage caused by misuse, accidents, unauthorised modifications, liquid exposure, or normal wear and tear, subject to the specific warranty terms applicable to the product.

Cancellations

Orders can generally be cancelled within 2 hours of placing the order, provided they have not entered processing or shipping.

Write to us at abrolsvision@gmail.com as soon as possible with your order number.

Once an order has been shipped, it may no longer be possible to cancel it. You may instead request a return if the product qualifies under this policy.

Questions

If anything here feels unclear, or your situation doesn't fit neatly into these categories, contact us at:

abrolsvision@gmail.com

We'll review your request and guide you through the applicable process.